efm

At efm Logistics, we're the largest 4PL provider in Australia and New Zealand, delivering tailored, end-to-end supply chain solutions for some of the region's biggest brands. Backed by 200+ logistics experts and industry-leading technology, we go beyond freight to create smarter, more efficient logistics experiences and we're just getting started.

We're looking for enthusiastic and motivated graduates who are ready to kick-start their careers in a thriving business with real opportunities for learning and development.

Job Description:

Are you a recent graduate ready to take on a full-time role where you can make an impact from day one? At efm Logistics, we're offering the opportunity to join our Customer Service team as an Internal Account Manager. You'll play a key role in managing day-to-day relationships with our clients, ensuring they receive exceptional service and seamless logistics support.

What the role looks like:

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we're looking for:

• Recent graduates in Business, Commerce, Supply Chain and Logistics, or a related field
• 1 - 2 years working in a Customer Service or Customer - focused role
• Strong communication and interpersonal skills
• A curious mindset and a drive to learn
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
• Proficiency in Microsoft Office

If you're passionate about building client relationships, solving problems, and working in a fast-paced, supportive team - this could be the perfect place to start your career.

Want a better idea of the role? Check out the video below:

Why efm?

• We set you up for success! You will be provided a structured induction including role specific training, ensuring you have sound knowledge of your role, as well as an understanding of the broader departments that create efm.
• Investment in you and your career development. Encounter opportunities to expand your skillset and as we expand and achieve further scale, there is plenty of room for growth.
• Tools of the trade provided to support your day-to-day.
• An energetic and supportive culture, where we challenge each other to do it better.
• An opportunity to be part of an industry leader.
• We take the time to connect through company functions and team building activities.
• A chance to give back to the community! Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally.