Genpact

The Programme

Inviting applications for the role of Management Trainee, Collections. 
 
We are looking for Order to Cash (OTC) professionals in B2B Collections/Dispute management, team lead experienced, who have worked preferably on Oracle ERP- Collection module and have a good understanding of Collection SLA delivery & upstream and downstream of Collection/Exceptions

What You Will Do

• Leading a portfolio of strategic accounts delivers customer specified parameters and business specific metrics. 
• Respond to email /phone queries related to disputed invoice, research and analyze the disputes/deductions in ERP, schedule calls with customers. 
• Handle severely aged Past-due accounts, skip trace to find better contact, make customer concern calls. Ensure Timely escalation of accounts for Support, call out problems to Client stakeholder and or management as appropriate for immediate resolution. 
• Review order on hold for the customer in portfolio. 
• Should drive the Account reconciliation, SLA Metrics, promise to pay rate, PD% reduction across buckets, Contact skip tracing, dispute resolution, Order releases. 
• Daily reporting of individual portfolios to track and supervise past dues. 
• Understand performance metrics. Perform a trends' analysis. Recommend and execute suitable actions to the customer/ management. 
• Effectively communicate and support the collection goals, while providing quality customer service as well as actively pursuing knowledge of skills and tools to be used in all collection efforts.

Required Skills and Abilities

Minimum Qualifications/ Skills:

• College graduate of any course but preferably Business Commerce/Business Management course. 
• Strong Communication Skills (verbal and written).

Preferred Qualifications/ Skills:

• Make process improvements to ensure delivery of all performance CTQs. 
• Proficient in MS Office. 
• Strong analytical skills.

About Us: 
 
Genpact is a global professional services firm that makes business transformation real. Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients.  
 
Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies, we drive real-world transformation at scale.  
 
We think with design, dream in digital, and solve problems with data and analytics.