Marsh McLennan

The Programme

Marsh McLennan (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office: 

Insurance Operations Executive - Policy Servicing/Policy Processing (Supporting Hong Kong) - Fresh Graduate Opportunity. 
 
Broking Operations (Policy Processing):

• The policy processing/servicing team efficiently processes insurance policies for the Hong Kong market, ensuring compliance and a smooth experience for clients. 
• The team handles policy servicing requests, such as amendments and renewals, for the Hong Kong market, working closely with clients, brokers, and underwriters. 
• They provide customer support to policyholders in Hong Kong, addressing inquiries and resolving issues related to policy coverage, claims, and payments.

What can you expect?

• Be a part of a regional operational shared service center. 
• Interact diverse colleagues and stakeholders from various lines of business within MMC.

What is in it for you?

• Career Development and Training Opportunities.  
• Learn insurance operations best practices from regions across ASEAN.  
• Explore opportunities to work on regional and global projects.  
• Conducive Smart Office work environment. 

We will count on you to: 

• Perform tasks associated with processes such as Policy Endorsement, Client Policy Management, Generation of Quotation, Bills and Invoices. 
• Ensure seamless and timely delivery and process of complex as well as normal tasks assigned  
• Ensure timely communication with clients and colleagues by offering updates and resolutions when required.  
• Ensure adherence to policies and procedures as per organization’s standards and SOPs.   
• Take part in investigation into queries and errors as well as assisting in developing action plans to drive improvement.

Required Skills and Abilities

What you need to have:  

• Minimum of Bachelor's Degree in any field. 
• High Proficiency in using MS Office Application. 
• Good communication and interpersonal skills.

What makes you stand out: 

• At least 1-2 years of similar working experience in an Insurance Shared Service Center. 
• Possess drive to meet assigned KPI.  
• Detail-oriented to comprehend and summarize appropriate information. 
• Willing to learn and take on new challenges. 
• Excellent coordination skills and ability to work with multiple stakeholders.

About Us: 
 
Marsh is the world’s leading insurance broker and risk adviser.  
 
With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.  
 
Marsh is a business of Marsh McLennan, the leading global professional services firm in the areas of risk, strategy, and people. 

With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.