Marsh McLennan

The Programme 

We are seeking a talented individual to join our Broking Operations team at Marsh & McLennan Asia Business Services (MMABS).  

This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office.  

This is a hybrid role that has a requirement of working as per respective team's arrangement. 

What You Will Do 

Broking Operations (Policy Processing): 

• The policy processing/servicing team efficiently processes insurance policies for the Hong Kong market, ensuring compliance and a smooth experience for clients. 
• The team handles policy servicing requests, such as amendments and renewals, for the Hong Kong market, working closely with clients, brokers, and underwriters.
• They provide customer support to policyholders in Hong Kong, addressing inquiries and resolving issues related to policy coverage, claims, and payments. 

We will count on you to: 

• Perform tasks associated with processes such as Policy Endorsement, Client Policy Management, Generation of Quotation, Bills and Invoices. 
• Ensures timely and accurate production/processing of complex documents/information (includes report preparation).  
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthens established relationships. 
• Ensure timely communication with clients and colleagues by offering updates and resolutions when required.  
• Ensure adherence to policies and procedures as per organization’s standards and SOPs.   
• Take part in investigation into queries and errors as well as assisting in developing action plans to drive improvement. 

Required Skills and Abilities 

What you need to have: 

• At least a Bachelor’s degree in any field. 
• Fresh Graduates are encouraged to apply. 
• High Proficiency in using MS Office Application. 
• Ability to read and write Chinese. 
• Good work ethics with high level of integrity, detailed oriented, compliant and process driven. 

What makes you stand out: 

• 1 - 2 years experience in Policy Processing/ Policy Servicing role. 
• Good communication and interpersonal skills 
• Willing to learn and take on new challenges 
• Excellent coordination skills and ability to work with multiple stakeholder 

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders. 
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities. 
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. 

About Us: 

Marsh is the world’s leading insurance broker and risk adviser.  
With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.  

Marsh is a business of Marsh McLennan, the leading global professional services firm in the areas of risk, strategy, and people.  
With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.