Shopee

The Programme 

The Business Development and Partnerships teams at Shopee are dynamic and energetic.  

The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan.  

The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices. 

About the Team: 

The FBS Relationship Manager is responsible for onboarding existing sellers onto the Fulfilled by Shopee (FBS) program, managing relationships, resolving inquiries, and ensuring seamless seller support.  

The role involves analyzing seller performance, developing strategies, and collaborating with internal teams to optimize fulfillment operations. 

What You Will Do 

• Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS. 
• Issue Resolution: Address seller concerns and escalate issues to relevant teams. 
• Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth.
• Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency. 

Required Skills and Abilities 

• A Bachelor’s degree in any discipline and fresh graduates are welcome to apply. 
• Strong analytical skills (proficiency in Google Sheets is required). 
• Strong problem-solving and communication skills. 
• Team player with an aptitude for work and the drive to constantly outperform your KPIs. 
• Experience in e-commerce, account management, or seller operations would be an added advantage. 
• Excellent command of English and the ability to converse fluently in other languages (e.g. Bahasa Melayu, Mandarin) will be an added advantage.  

About Us: 

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.  

It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.