Stryker

What You Will Do

• Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.  
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.  
• Updates databases with status of returned materials issues and accounts for returns inventory. 
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.  
• Ensure service information is accessible by sorting and filing documents/forms.  
• May schedule field service repair calls.  
• Handles requests for additional company materials.  
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Required Skills and Abilities

• Preferably Matric with tertiary qualification or studying towards qualification (Certificate/diploma/degree). 
• Strong verbal and written communication. 
• Excellent analytical and problem-solving skills. 
• Ability to work well in teams. 
• Strong work ethic and attention to detail. 
• Preferably South African citizen.

About Us: 
 
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. 
 
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes.  
 
Alongside its customers around the world, Stryker impacts more than 100 million patients annually.