Victoria University of Wellington

• Can you quickly absorb and apply new information, systems, and processes?
• Do you have previous experience in a customer service role and excellent communication skills?
• Are you passionate about making a positive difference and committed to continual learning and growth?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Kaiārahi Pokapū Tauira - Student Service Centre Adviser to join our Student Service Centre within Tītoko on a permanent, full-time basis. 

Key responsibilities: 

• Provide high-quality advice and support on all general enquiries through a range of channels, including face-to-face, phone, email, and other channels.
• Maintain a high level of knowledge and understanding of the University’s services, systems, and processes to support exceptional customer service.
• Accurately record interactions and maintain student records as required. 
• Work closely with team members and other departments to resolve complex issues. 
• Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.

Ō pūmanawa - About you

The ideal candidate will have previous experience in a customer service role. 

Key requirements:

• Demonstrated experience of quickly absorbing and applying new information, systems, and processes.
• Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences. 
• Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.
• Ability to remain calm under pressure and resilience in handling high volumes of work.
• A self-starter with a positive approach to work and a passion for people and continuous learning.  
• Proficient computer skills. 

Role Description: Click here to see further information, including salary details. 

If this link is not available, click 'apply' to view this on the University careers page. 

Close date for vacancy: 28 June 2026.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Sarah Davies (sarah.davies@vuw.ac.nz). 

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.