Westpac Group

Your New Role

The Customer Service & Operations (CS&O) Team are passionate about service and helping our customers succeed by using our customer insights, data and technology, to design and deliver great customer experiences at scale. We are responsible for solving the complex needs of our customers.

This is a 12–15-month program with 3 x 5-month rotations. Be part of a critical team that play a key role in delivering on our Group Strategy and are focussed on solving problems and helping our customers at critical moments of truth.

What will the Customer Service & Operations Graduate Program offer you?

• We will help develop your project management, operational and critical thinking skills.
• Be part of a team that welcomes your fresh perspective and ideas.
• An accelerated pathway to develop your foundational skills for an exciting career in banking.

What you’ll need to succeed:

We are seeking graduates with a passion for customer service and experience, process improvement, simplification, digitisation, and welcome graduates from all disciplines. We are looking for future thought leaders and people leaders for our company.

You will also need:

• To be in in your final year of study of a university degree, or
• You can have completed an undergraduate or postgraduate degree, but it must be no more than three years ago.
• You also need to be an Australian or New Zealand Citizen or an Australian Permanent Resident when you apply.

Join us as we create better futures for our customers, our company and you