Our Values

Our values define our behaviour and skills and means we can have fewer rules. It means that you know what is expected from you, you now what is expected from others and you know what we stand for.

Customer First

• We are obsessed with delivering the world’s best customer-experience.
• You care intensely about what’s important to the customer – quality, time and value
• You take personal responsibility for delivering exceptional, world-class customer experiences
• You team with others to do whatever it takes to be extraordinary in every customer interaction
• You proactively seek, share and action feedback on customer experience
• You constantly search for new ways to improve our customer systems and processes

One Team

• We are an elite team, working together with super stars in every position.
• You care intensely about NEXTDC’s success and have a can-do, must-do attitude
• You support, respect and inspire others and ‘That’s not my job’ is not in your vocabulary
• You are an ‘A’ player that thrives on working with other ‘A’ players
• You ask for help when you need it and share information openly and fearlessly to help others succeed
• You hold yourself and your team mates accountable for making the exceptional happen

Bright Ideas

• The best way to predict the future is to create it.
• You reimagine everything to find amazing solutions to industry challenges and problems
• You know that if you’ve never failed, you’ve never tried anything new
• Like scientists test hypotheses you find a problem’s root cause with the ‘five whys’
• You search for opportunities to create exponential growth – 10 times faster, better
• You believe invention is the path to breakthrough ideas

 The Pursuit of Excellence

• We are relentless in our pursuit of excellence.
• You inspire others and are passionately focussed on delivering extraordinary results
• You consistently exceed the expectations of our customers, partners and stakeholders
• You are responsible and accountable for your actions and decisions
• You take personal responsibility for constantly improving and building your skills
• You protect our people and customers by putting safety first

Straight Talk

• We don’t talk bullshit, we have crucial conversations, we disagree and then we commit.
• You’re a straight talker, addressing and resolving issues head-on with empathy and respect
• You say what you think even if it is controversial and speak out against passive-aggressive behaviour
• You practise the art of mindful listening and accept feedback so you can better understand others
• You think strategically, and can articulate what we are, and are not, trying to do
• You understand that effective communication is your personal responsibility

 Frugal and Cheap

• We spend our money where it matters the most.
• You treat the company’s money like it’s your own and invest in the things that matter to customers
• You are focussed on getting the very best value for money
• You continually look for ‘one percent’ efficiency gains to drive continuous improvement
• You search for better ways to work so we can invest in and develop our people
• You share cost saving and efficiency stories so we can all learn from your success